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Terms & Conditions

Last updated: June 8, 2026

These Terms and Conditions ("Terms") govern your use of the Hrafnar Digital website and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Definitions

2. Services

2.1 Scope of Services

Hrafnar Digital provides digital marketing services for Icelandic hospitality and tourism businesses. Specific services, deliverables, timelines, and pricing are outlined in individual service agreements or proposals.

2.2 Service Packages

We offer three primary service tiers (Starter, Growth, Enterprise). Pricing displayed on our website represents starting points and may vary based on specific client needs and project scope.

2.3 Custom Solutions

Custom projects are priced individually based on requirements, complexity, and expected outcomes.

3. Client Responsibilities

Clients agree to:

4. Payment Terms

4.1 Pricing and Invoicing

Pricing is specified in ISK (Icelandic Króna) unless otherwise agreed. Invoices are issued monthly for ongoing services or according to project milestones for one-time projects.

4.2 Payment Methods

We accept bank transfers and other payment methods as agreed upon. Payment is due within 14 days of invoice date unless otherwise specified.

4.3 Late Payments

Late payments may result in service suspension. Interest may be charged on overdue amounts at the rate permitted by Icelandic law.

4.4 Refunds

Refunds are handled on a case-by-case basis. Monthly retainer fees are non-refundable once the service period has begun. Project deposits are non-refundable once work has commenced.

5. Service Terms and Termination

5.1 Contract Duration

Monthly services operate on a rolling month-to-month basis unless a fixed-term contract is agreed upon.

5.2 Cancellation by Client

Clients may cancel monthly services with 30 days' written notice. The client remains responsible for payment during the notice period.

5.3 Termination by Company

We reserve the right to terminate services with 30 days' notice or immediately for non-payment, breach of terms, or abusive behavior.

5.4 Post-Termination

Upon termination, clients will receive access to final reports and deliverables. We are not responsible for ongoing management of campaigns or platforms after the service period ends.

6. Intellectual Property

6.1 Client Content

Clients retain ownership of all content, materials, and intellectual property provided to us.

6.2 Work Product

Upon full payment, clients receive ownership of custom deliverables (websites, creative assets, strategies) created specifically for them. We retain the right to display completed work in our portfolio unless otherwise agreed.

6.3 Company Property

We retain ownership of our methodologies, templates, processes, and proprietary tools.

7. Warranties and Disclaimers

7.1 No Guarantees of Results

While we strive for excellent outcomes, digital marketing performance depends on many factors beyond our control. We do not guarantee specific results (e.g., number of bookings, revenue increases, search rankings).

7.2 Third-Party Platforms

We work with third-party platforms (Google Ads, Meta, Booking.com, etc.) that may change policies, algorithms, or pricing without notice. We are not responsible for changes made by these platforms.

7.3 Website Functionality

For website development, we ensure functionality at launch. We are not responsible for issues arising from third-party plugins, hosting provider downtime, or client modifications after delivery.

8. Limitation of Liability

To the maximum extent permitted by Icelandic law:

9. Confidentiality

Both parties agree to keep confidential information private. This includes business strategies, financial information, and proprietary data. This obligation survives termination of services.

10. Data Protection and Privacy

Our handling of personal data is governed by our Privacy Policy and complies with GDPR and Icelandic data protection laws.

11. Use of Website

11.1 Acceptable Use

You agree not to:

11.2 Accuracy of Information

We strive to keep website information accurate and up-to-date but do not guarantee completeness or accuracy. Pricing, services, and other details are subject to change.

12. Indemnification

Clients agree to indemnify and hold Hrafnar Digital harmless from claims arising from:

13. Force Majeure

Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, government restrictions, pandemics, or infrastructure failures.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of Iceland. Any disputes shall be resolved in the courts of Iceland. If any provision is found unenforceable, the remaining provisions remain in effect.

15. Changes to Terms

We may update these Terms from time to time. The "Last updated" date indicates when changes were made. Continued use of our services after changes constitutes acceptance of the updated Terms.

16. Entire Agreement

These Terms, along with any service agreements and our Privacy Policy, constitute the entire agreement between you and Hrafnar Digital regarding use of our services.

17. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Contact Information

For questions about these Terms, please contact us:

Hrafnar Digital
Email: hello@hrafnardigital.com
Location: Reykjavík, Iceland

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